Shipping policy
Shipping Policy
At Michael Toronto, we are proud to serve customers throughout Canada with reliable and efficient shipping. Below you can find all relevant information regarding the processing, shipment and delivery of your order.
1. General Shipping Information
We currently ship throughout Canada.
Shipping options and delivery times may vary depending on your location and the size or weight of your order. Products are dispatched from our fulfilment centre in China and shipped directly to the delivery address provided with your order.
2. Processing Time
Orders are generally processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
During periods of increased demand, sales or promotional events, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
3. Order Cancellations
Cancellation requests can be submitted within 24 hours of placing your order.
Please note that a 5% processing fee will be deducted from the refunded amount for cancelled orders. This fee is intended to cover payment processing costs incurred when the original transaction is processed.
To request a cancellation, please contact our customer service team at info@michaeltoronto.com within 24 hours of placing your order and include your order number.
Because orders are processed automatically, we cannot guarantee that a cancellation request can still be completed once the order has entered the shipping process.
Any applicable statutory consumer rights remain unaffected.
4. Shipping Rates
Free Shipping: We provide free shipping on all orders, with no minimum purchase requirement.
5. Estimated Delivery Times
Once your order has been placed, the following estimated timeframes apply:
-
Orders are usually processed within 1–3 business days. Once your order has been processed, the estimated delivery time is 7–14 business days.
Please note that delivery times are estimates. Delays may occasionally occur due to carriers, weather conditions, customs procedures or other circumstances outside our reasonable control.
6. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (CFPO/RPO), or restricted areas.
Certain products may also be subject to shipping restrictions based on Canadian regulations or carrier requirements.
7. Failed Delivery or Returned Packages
If delivery cannot be completed due to failed delivery attempts, an incorrect or incomplete shipping address, or other delivery issues, the package may be returned.
If this occurs, we will contact you to determine the appropriate next step.
A new shipment may be arranged, and additional shipping charges may apply where the failed delivery resulted from incorrect or incomplete information supplied with the order.
8. Lost or Damaged Packages
If your package appears to have been lost or has arrived damaged, please contact us as soon as possible at:
We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue and determine a suitable resolution.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, services, applicable requirements or operational practices.
The most recent version of this Shipping Policy will always be available on this page.
Last updated: August 13, 2026
Contact Information
Store name: Michael Toronto
Company name: RLR Ventures LLC
Company address:
30 N Gould St Ste R
Sheridan, WY 82801
United States of America
Please note: This is not a return address.
Email: info@michaeltoronto.com
Phone number: +1 472 287 0023
Customer Service Hours (EST)
Monday to Friday: 8:00 AM – 8:00 PM
Saturday and Sunday: 8:00 AM – 5:00 PM
We aim to respond to customer inquiries within 24 hours.
