Return & Refund Policy

Quick Summary

• Return window: 30 days from the date you receive your order

• Refund processing: Within 10 business days after your return has been approved

• Return shipping: Paid by the customer

• Required condition: Unworn, unwashed, unaltered, with tags attached and in the original packaging

• Damaged or incorrect items: Must be reported within 7 days of delivery

• Exchanges: Available upon request; shipping costs apply

• Refund method: Original payment method

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To qualify for a return, the product must be in the same condition in which it was received: unworn, unwashed, unaltered, with all original tags attached and in its original packaging. Proof of purchase or your order confirmation is also required.

To request a return, contact us at info@michaeltoronto.com.

If your return request is approved, we will provide you with a return form and detailed instructions, including the designated return address.

Do not send returns to our company address in Wyoming. This is not a return address.

Products returned without first receiving approval from our customer service team, or products sent to an address other than the return address provided in our instructions, may not be accepted or refunded.

1. Return Conditions

To be eligible for a return, all products must:

• Be in their original sale condition: unworn, unwashed and unaltered

• Have all original tags attached

• Be returned in their original packaging

• Be shipped using the appropriate shipping service specified in the return instructions

• Be sent to the return address provided on your return form

Customers are responsible for all return shipping costs.

We do not provide free returns or prepaid return labels.

2. Return Package Guidelines

When preparing your return, clearly identify the shipment as a return where the postal or courier service provides this option.

You should also accurately declare the value of the returned products when required by the shipping provider.

3. How to Return Your Order

To request a return, email info@michaeltoronto.com and provide:

• Your order number

• The reason for the return

• Clear photos of the product(s) showing their condition, including the packaging and attached tags

Once your request has been reviewed and approved, we will send you a return form containing the return instructions and designated return address.

After shipping your return, please provide our customer service team with:

• The tracking link

• The track & trace number

• The courier or postal service used

• A clear photo of the return shipping label

Once your return reaches the designated return address and has been inspected, we will email you to confirm receipt and inform you whether your refund has been approved or rejected.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us at info@michaeltoronto.com within 7 days of delivery.

Please include:

• Your order number

• Clear photos or videos showing the issue

• A description of the problem

After reviewing your claim, we will arrange a replacement of the affected item(s) at no additional cost where the claim is approved.

For damaged, defective or incorrect products, our standard resolution is a replacement rather than a full refund.

5. Missing Items

If your order arrives with one or more products missing, contact us as soon as possible.

Once the issue has been confirmed, we will resend the missing item(s) at no additional cost.

Our standard resolution for missing items is a replacement/reshipment rather than a full refund.

6. Exchanges

If you would like to exchange a product, contact us at:

info@michaeltoronto.com

Our customer service team will provide you with the necessary instructions.

Shipping costs related to an exchange are the customer's responsibility.

7. Approved Refunds

Once your return has been received, inspected and approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that banks, credit card companies and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have still not received it, contact us at:

info@michaeltoronto.com

8. Rejected Returns

If your return is rejected after inspection, we will send the product back to your original delivery address at no additional cost.

A return may be rejected and no refund issued in situations including:

• Incomplete or damaged returns: Parts, accessories or required components are missing, or the original packaging is absent or materially damaged

• Damage caused by use or improper handling: The product shows damage resulting from misuse, careless handling or normal wear and tear

• Non-returnable hygiene products: Products such as underwear and lingerie cannot be returned for health and hygiene reasons

• Expired return period: The return was not initiated and shipped within the applicable 30-day return window

• Incorrect return destination: The return was not sent to the designated return address provided by our customer service team

9. Late or Missing Refunds

If you have not yet received an approved refund:

1. Check your bank account again.

2. Contact your credit card company or payment provider, as processing may take additional time.

3. Contact your bank to check whether the refund is still being processed.

If you have completed these steps and still have not received your refund, contact us at:

info@michaeltoronto.com

10. Refused Deliveries

If you refuse delivery of your parcel, a refund will not automatically be issued.

To make use of our normal return procedure, you should accept the delivery and then submit a return request in accordance with this policy.

If a shipment continues to be refused and is returned to the sender or destroyed by the courier, a fee of $25 CAD per parcel may be charged to cover shipping and administrative costs.

For orders shipped in multiple parcels, the applicable charge may be calculated separately for each parcel based on the shipment and its weight.

11. Undeliverable or Uncollected Parcels

If the courier is unable to complete delivery after multiple attempts, your parcel may be transferred to a local post office, pickup point or collection location.

It is the customer's responsibility to collect the package before the deadline specified by the carrier.

Additional shipping and administrative costs may apply when:

• An invalid or incorrect address was provided: The shipping information entered during checkout prevents successful delivery

• A parcel is not collected: The package is delivered to a pickup location but is not collected within the carrier's specified timeframe

In these situations, a fee of $22 CAD per parcel may be deducted from the value of the order to cover the associated shipping and administrative costs.

For orders containing multiple parcels, charges may apply separately to each affected parcel.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address is provided and the order is successfully delivered to that address, the customer is responsible for any resulting costs or losses.

Once an order has been dispatched to the address supplied during checkout, Michael Toronto cannot be held responsible for delivery problems caused specifically by incorrect or incomplete information provided by the customer.

If the package is returned because of an incorrect address, you may request that it be shipped again to the correct address. Any additional shipping costs associated with reshipment will be the customer's responsibility.

No refund will be issued solely because an order was delivered to an incorrect address that was provided by the customer.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our procedures, services, applicable requirements or operational practices.

14. Order Cancellations

Cancellation requests can be submitted within 24 hours of placing your order.

Please note that a 5% processing fee will be deducted from the refunded amount for cancelled orders. This fee is intended to cover payment processing costs incurred when the original transaction is processed.

To request a cancellation, please contact our customer service team at info@michaeltoronto.com within 24 hours of placing your order and include your order number.

Because orders are processed automatically, we cannot guarantee that a cancellation request can still be completed once the order has entered the shipping process.

Any applicable statutory consumer rights remain unaffected.

The latest version will always be available on this page.

Last updated: August 13, 2026

Contact Information

Store name: Michael Toronto

Company name: RLR Ventures LLC

Company address:
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

Please note: This is not a return address.

Returns must only be sent to the designated return address provided by our customer service team after a return request has been approved.

Email: info@michaeltoronto.com

Phone: +1 472 287 0023

Customer Service Hours (EST)

Monday to Friday: 8:00 AM – 8:00 PM
Saturday and Sunday: 8:00 AM – 5:00 PM

We aim to respond to customer inquiries within 24 hours.