Frequently Asked Questions (FAQ)

Ordering

How can I place an order?

Placing an order is quick and easy:

Browse our products: Explore our collections and select the product you would like to purchase.
Choose your options: Select the appropriate size, colour, style, or other available options where applicable.
Add to cart: Click the “Add to cart” button.
Review your cart: Check that your selected products, options and quantities are correct.
Proceed to checkout: Click the “Checkout” button when you are ready.
Enter your details: Provide your contact information and delivery address.
Choose your payment method: Select one of the available payment options displayed at checkout.
Place your order: Review your information and complete your purchase.
Confirmation: You will receive an order confirmation by email once your order has been successfully placed.

How do I know which option or size to choose?

Where applicable, product-specific information such as dimensions, sizing, specifications or other relevant details can be found on the product page.

If you are unsure about a product before ordering, feel free to contact our customer service team at info@michaeltoronto.com.

What payment methods do you accept?

The available payment methods are displayed securely during checkout.

Payment options may vary depending on your device, location and payment provider.

Why haven't I received an order confirmation?

You should receive an order confirmation email shortly after placing your order.

If you cannot find it, please:

Check your spam or junk folder.
Make sure you entered the correct email address during checkout.
Allow a short period for the confirmation email to arrive.

If you still have not received your confirmation, contact us at info@michaeltoronto.com and provide your full name and order details.

Can I cancel my order?

You may request to cancel your order within 1 hour of placing it.

Because our fulfilment process is automated and orders are processed quickly, we cannot guarantee that a cancellation will still be possible if the order has already entered processing.

Please contact us as soon as possible at info@michaeltoronto.com.

Once an order has been processed or shipped, it can no longer be cancelled. You may then follow our standard return procedure after receiving the order.

Can I modify my order?

If your order has not yet entered processing, we may still be able to make changes.

Please contact us immediately at info@michaeltoronto.com with your order number and the change you would like to make.

Once an order has been processed or shipped, changes can no longer be guaranteed.

How can I use a gift card or discount code?

If you have a valid gift card or discount code, enter it in the designated field during checkout and click “Apply.”

The applicable discount or credit will then be reflected in your order total.

If you experience any issues, contact our customer service team for assistance.

Delivery

What is the delivery time?

Our total estimated delivery time is 6–12 business days.

This consists of:

Processing: 1–3 business days
Shipping: approximately 5–9 business days

Business days are Monday through Friday, excluding public holidays.

Please note that delivery times are estimates and occasional delays may occur.

What are the shipping costs?

Shipping is free on all orders.

No minimum purchase amount is required.

Return or exchange shipping costs may apply in accordance with our Return & Refund Policy.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

You can also follow your shipment through the Track My Order page on our website.

Please allow some time for the carrier's tracking system to update after your tracking number has been issued.

What should I do if tracking says my order was delivered, but I haven't received it?

If your tracking information shows that your package has been delivered but you cannot locate it:

Check your delivery address to make sure it was entered correctly.
Check around the delivery location, including entrances, safe places or reception areas.
Ask members of your household or neighbours whether they accepted the package.
Contact the carrier using the tracking information provided.
If you still cannot locate the package, contact us at info@michaeltoronto.com with your order number and tracking information.

We will assist you in investigating the delivery.

What should I do if my tracking hasn't updated?

Tracking information can occasionally take 3–5 business days to update, even while your package is already in transit.

If there has been no update after this period, contact us at info@michaeltoronto.com and we will assist you.

I entered the wrong delivery address. Can it be corrected?

If your order has not yet been processed, we will do our best to update the address.

If the order has already been processed or shipped, we may no longer be able to change it. In some cases, you may also be able to contact the carrier directly to request a delivery change.

Customers are responsible for ensuring that the shipping information entered during checkout is complete and accurate.

My package was delivered to a pickup point. What should I do?

Check your tracking information or delivery notice to find the location and collection deadline.

Please collect your package within the timeframe specified by the carrier.

Packages that are not collected in time may be returned to the sender, and additional costs may apply in accordance with our Return & Refund Policy.

My package has been returned to the sender. What should I do?

Please contact us at info@michaeltoronto.com with your order number.

Our customer service team will review the reason for the return and advise you on the available next steps.

Returns

What is the return period?

You may request an eligible return within 30 days of receiving your order.

The product must meet the conditions stated in our Return & Refund Policy.

How do I return my order?

To begin a return, contact us at info@michaeltoronto.com and provide:

Your order number
Clear photos of the product and its condition
The reason for the return

Eligible products must generally be unused, unworn where applicable, unwashed, unaltered, with original tags where applicable, and in their original packaging.

After reviewing your request, our customer service team will provide you with a return form and detailed instructions.

What is the return address?

The correct return address will be provided to you after your return request has been approved.

Do not send returns to our company address in Wyoming.

The following address:

RLR Ventures LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

is our company address and is not a return address.

Returns must only be sent to the designated address provided by our customer service team.

Are returns free?

No.

Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

We recommend using a tracked shipping service and retaining your proof of shipment.

When will I receive my refund?

Once your return has been received, inspected and approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional processing time before the funds appear in your account.

How long does the complete return process take?

The total return timeframe depends on how long the return shipment takes to reach the designated return facility.

Once your return has been received, it will be inspected and processed.

If approved, your refund will be issued in accordance with our Return & Refund Policy.

Can I return my order after the 30-day return period?

Our standard return period is 30 days from the date you receive your order.

Return requests made after this period may not be accepted, except where otherwise required by applicable law.

Exchanges

Can I exchange my order?

Eligible products may be exchanged within 30 days of receiving your order.

Please contact us at info@michaeltoronto.com before returning anything.

Our customer service team will provide you with the necessary instructions.

How much does an exchange cost?

There is no additional charge for the replacement product itself where an exchange is approved.

However, return shipping costs may apply and are generally the customer's responsibility.

Damaged, Defective or Incorrect Orders

What should I do if my product arrives damaged or defective?

Please contact us within 7 days of delivery.

Send an email to info@michaeltoronto.com containing:

Your order number
Clear photos or videos showing the problem
A brief description of the issue

Once we have reviewed and approved your claim, we will arrange an appropriate solution in accordance with our Return & Refund Policy.

What should I do if I received the wrong product?

Once the issue has been verified, we will arrange for the correct product to be sent to you at no additional product cost.

What should I do if an item is missing from my order?

Once the issue has been confirmed, our customer service team will arrange an appropriate solution.

Contact Information

Store name: Michael Toronto

Company name: RLR Ventures LLC

Company address:
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

Please note: This is not a return address.

Email: info@michaeltoronto.com

Phone number: +1 472 287 0023